It is important that you read our terms and conditions, and that you contact us if anything is unclear. It also requested that you read carefully what is written about the trip you will be attending, as this information is crucial to whether you can attend the trip or not.
All of our packages include the provision of extreme weather clothing in the form of hats, boots, over suits and mitts. For a more detailed advice and guidance please contact us. It is essential that you are well prepared prior to arrival as the weather conditions can be extreme and your visit will be much more enjoyable if you are warm, comfortable and dry.
For any questions, thoughts or comments, please send an email to firstname.lastname@example.org Planning and preparation are essential for a successful trip. We are happy to provide customers with additional information and guidance.
BOOKING, CANCELLATION, AND PAYMENT
We will be happy to answer any questions you may have either by email or phone, but the booking must be made using our online booking form and done via our webpage. Our prices are in shown in £ Sterling. Be sure to familiarise yourselves with all aspects of your chosen package prior to completing your booking to ensure that you are entirely happy with the particular package content. All of our packages include the provision of extreme weather clothing in the form of hats, boots, over suits and mitts. We have no hidden prices or additional costs written in small print.
We require that a deposit of 30% of the total package cost to be paid at the time of booking your trip. The balance of the money must be paid at the latest 6 weeks prior to the departure date the sum must be paid in full, on receipt of your final payment you will receive an email confirmation of your booking.
The following cancellation fees are applicable and will be from the date we receive written notice that you must cancel your trip. All dates are from departure date.
Please ensure that you purchase relevant travel insurance (including winter activities)
All Arctic Discovery guests who are in the care of the ground package provider “Arctic Adventure” are covered during their stay by the obligatory Swedish Travel insurance which is required by Swedish providers
Should you need cancel:
You will receive a full refund of your deposit if there remains 60 days prior to your departure date.
You will receive your deposit less 10% admin fee if it is 59 – 43 days prior to your departure date.
Cancellations made 21 – 41 days prior to your departure date you will receive 50% of the total paid. Cancellations made 20 days or less prior to your departure date will receive no refund.
We cannot be held responsible for any aspect of the trip that may have to be cancelled due adverse weather conditions or in the interest of safety. No refunds will be made. However we will always strive to provide an alternative were ever possible, though this cannot always be guaranteed.
Please carefully read the relevant package description carefully to ensure that you fully understand what is included in the complete ground package including airport transfers.
We do not include the cost of flights in our packages. Please see the separate section regarding our flight policy.
HEALTH AND MEDICINE
Please ensure that you pre-arrange and bring any special medications with you. It is important that people with different health challenges contact their doctor to discuss any challenges regarding your health condition, with a focus on necessary medications, your ability to cope with cold and physically challenging trips, previous operations, or other relevant health issues.
Customers are responsible for selecting a trip that is suitable according to their interests and abilities. Is there uncertainty about this, feel free to contact us.
Our customers are responsible for selecting/wearing the right kind of clothing and equipment. Our guides really appreciate that all our customers demonstrate good, respectful, and inclusive manner. We consider an open and friendly contact with other people, often from countries other than oneself, as an enrichment of any trip, and as a golden opportunity to increase knowledge and self-development.
Our customers are of course responsible for their own behaviour. We demand that local laws are followed, and will not tolerate the use of illegal drugs, or any violation of Swedish law.
To book a trip from us, you must be 18 years old the day the trip will take place. Young people can participate on our trips but only when accompanied by adults.
We guarantee that our tours and equipment is of high quality. We guarantee that we will do our best to meet your expectations. We cannot guarantee the things in which nature decides, and we cannot promise you that you will see the Northern Lights.
PHOTOS AND MARKETING
You agree that we can use images that we take of you or the other persons you booked on the trip during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use these images for publicity and promotional purposes If you for some reason do not accept this, let us know, and we will take that into consideration.
LIMITATIONS OF LIABILITY
The owners, shareholders, other employees, or agents of Arctic Adventure and Arctic Discovery assume no responsibility for our customer’s negligent or wilful acts which lead to their own or others’ death, personal injury, loss, damage, or deterioration of person or property.
On commencement of a trip, Arctic Adventure and Arctic Discovery is not responsible for any naturally occurring events, interruptions due to other parties needing emergency assistance in road accidents or nature-made accidents, illness within the tour group, broken equipment, theft, delays due to strikes, terrorism, civil disturbance, government restrictions or other unforeseen events which delays, or causes interruption to the trip. Your money will be refunded should we; need with good reason to cancel your trip.
By completing the booking form and making the deposit payment to us, you the customer agrees to our terms and conditions.